Terms & Conditions – Guardian Transport & Courier

Effective Date: October 10, 2026

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“User,” “Rider,” or “Driver”) and Guardian Transport & Courier LLC (“the Company,” “we,” “us,” or “our”). By accessing or using the Guardian Transport & Courier mobile application or website (“the Platform”), or by reserving a ride by any method, including by phone or through a business account, you agree to abide by these Terms and our Privacy Policy. If you do not agree, discontinue use immediately.

1. Faith-Based Foundation and Core Standards

Guardian Transport & Courier LLC operates on Christian principles of honesty, integrity, safety, and respect for every individual. Riders and Drivers are expected to uphold these same standards in all conduct and interactions.

2. Services Provided

Guardian Transport & Courier LLC provides reserved passenger transportation. Rides are provided in Company-operated vehicles and driven by Company Drivers. “Company-operated vehicles” means any vehicle the Company owns, leases, or approves for use on its behalf, including an approved Driver-owned vehicle.

The Company may also engage independent contractor Drivers. Any such Driver must meet every qualification and conduct standard in these Terms. Contractor Drivers are independent contractors, responsible for their own vehicles, insurance, expenses, and tax obligations.

All rides are by reservation. Guardian does not currently offer on-demand service. Short-notice reservations are welcome and are accepted whenever a vehicle and Driver are available. Rides may be reserved through the app, by phone, or through a business account.

We do not operate as a common carrier.

Guardian Transport & Courier oversees platform operations, safety procedures, and verification processes but does not guarantee the conduct or performance of Riders or Drivers.

Secure courier and delivery services are provided under a separate service agreement and are not governed by these Terms.

3. Driver Qualification, Background Checks & MVR Requirements

These standards apply to every Driver, whether a Company employee or an independent contractor. To maintain the highest levels of safety:

Drivers must complete a comprehensive criminal background check, including county, state, and federal criminal records searches, the national sex offender registry, and a five-year review for DUI, hit and run, reckless driving, and reckless endangerment.
Drivers must undergo fingerprint-based identity verification.
Background checks are ongoing and reviewed regularly.
The Company reviews each Driver’s Motor Vehicle Record (MVR) quarterly.
Drivers must submit all required documents for onboarding, including but not limited to a valid driver license issued by the State of Tennessee and, for any Driver-owned vehicle, vehicle registration and proof of insurance covering the transportation of passengers for hire.
Drivers who fail to meet these standards may be suspended or removed from the Platform.

Vehicles must be insured, registered, clean, and in safe operating condition.

Before driving any client, every Driver must hold a for-hire (F) endorsement on their license, pass drug and alcohol testing, sign a non-disclosure agreement, and be cleared by the Company on a scored behind-the-wheel evaluation.

The Company’s driver program also requires each Driver to complete defensive driving training within six months of hire and First-Aid, CPR, and AED certification within 90 days of hire, with annual recertification in both. A Driver who falls out of compliance may be removed from service until the requirement is met.

4. Eligibility Requirements

Users must:

Be at least 18 years old
Provide accurate and complete registration information
Comply with all applicable laws
Maintain required insurance and licensing (Drivers)

The Company may suspend or refuse service to anyone who violates these Terms.

5. Rider Responsibilities

Riders agree to:

Treat Drivers, vehicles, and other passengers with courtesy and respect
Be on time for pickup
Follow Driver instructions that ensure safety
Pay all fares, fees, waiting charges, and applicable costs
Avoid damaging or soiling the vehicle

Food & Drink Policy

Drivers may prohibit open food or drinks. Eating or drinking in the vehicle without the Driver’s approval may result in early termination of the ride. Bottled water provided by the Company is always permitted.

6. Cleaning & Damage Fees

Riders are responsible for any cleaning or repair costs resulting from spills, damage, bodily fluids, or any condition requiring professional cleaning or rendering the vehicle unusable.

Cleaning and damage fees include, but are not limited to:

Standard cleaning due to spills or mess
Biohazard cleanup (vomiting or bodily fluids)
Damage to interior or exterior surfaces
Any condition preventing the Driver from continuing service

Cleaning and damage costs are the greater of the applicable minimum in Section 15 or the final invoice from a certified professional cleaning or repair company. By reserving a ride, the Rider authorizes the Company to charge this amount to the payment method on file.

See Section 15 for items and conduct prohibited in all vehicles.

7. Driver Responsibilities

Drivers agree to:

Behave respectfully and professionally
Maintain a clean, safe, insured, and well-maintained vehicle
Comply with all traffic laws
Keep licensing, registration, and insurance up to date
Uphold the values and safety commitments of Guardian Transport & Courier

Contractor Drivers are independent contractors responsible for their own expenses and vehicle operation. All Drivers are also bound by the Company’s Driver Agreement and Driver Standards, which cover required training, grooming, and professional attire.

Nothing in this Section requires a Driver to begin or continue a trip that the Driver reasonably believes to be unsafe or in violation of these Terms. See Section 8 (Driver Discretion to Decline, Cancel, or End a Ride).

8. Driver Discretion to Decline, Cancel, or End a Ride

Driver and Rider safety is the Company’s highest priority. A Driver may, at the Driver’s sole and reasonable discretion, decline a trip request, cancel a confirmed trip, or end a trip already in progress at a safe and lawful location, without penalty from the Company, in any of the following circumstances:

The Rider or any member of the Rider’s party appears to be engaging in, or is likely to engage in, conduct prohibited by Section 15 (Conduct & Safety)
The Rider is smoking, vaping, or using chewing tobacco or any other smokeless tobacco or nicotine product in the vehicle
The Rider is consuming alcohol, possesses an open alcoholic beverage, or appears to be so impaired as to present a risk to the Driver, the vehicle, other passengers, or themselves
The Rider possesses, or is reasonably believed to possess, a controlled substance in violation of law or a weapon prohibited by applicable law in the geographic location where the ride occurs
The Rider eats or drinks in the vehicle after the Driver has declined to permit it (Section 5)
The Rider is threatening, abusive, harassing, or disruptive toward the Driver or any other person
The Rider interferes with the Driver’s operation of the vehicle
The number of passengers exceeds the vehicle’s lawful seating or safety-belt capacity, or a required child restraint is unavailable
The Rider requests a route, destination, or stop that the Driver reasonably believes to be unlawful or unsafe
Road, weather, or vehicle conditions make continuing the trip unsafe
The Rider attempts to transport an animal (other than a service animal as required by law), item, or material the Driver reasonably believes to be unsafe, hazardous, or unlawful
Any other circumstance in which the Driver reasonably believes that beginning or continuing the trip would endanger any person or violate these Terms or applicable law

When ending a trip in progress, the Driver will, whenever it is safe to do so, stop at a reasonably safe location and promptly report the incident to a Company manager.

A Rider who causes a trip to be declined, cancelled, or ended under this Section remains responsible for the full fare, any applicable cancellation charge, waiting charges, and any cleaning or damage fees under Section 6. The Rider is not entitled to a refund of amounts properly charged.

A Driver’s good-faith exercise of the discretion described in this Section will not, by itself, count against the Driver’s cancellation or acceptance record or result in suspension or removal from the Platform. The Company may, however, review any pattern of cancellations, and Drivers who abuse this Section may be subject to Section 18 (Termination of Accounts).

Nothing in this Section permits a Driver to decline or end a ride for any reason prohibited by applicable law, including on the basis of race, color, religion, national origin, sex, disability, or any other protected characteristic. A Driver may not refuse a Rider accompanied by a service animal except as permitted by law.

9. Booking, Pricing & Adjustments

Prices are shown before booking. Each fare is a single, all-inclusive price based on the trip, the service class, and the time of day. The price you see is the price you pay. Any possible tolls or airport fees are included, and Drivers do not accept gratuity. There is no surge pricing. Charter service is billed by the hour with a minimum number of hours, quoted before booking.

Prices may be adjusted if:

The Rider changes the destination
Additional stops are added
The route changes at Rider request
Excessive waiting occurs

Charter time beyond the booked hours is billed at the applicable hourly rate.

Veteran and Gold Star pricing. Eligible Veterans receive 50% off reserved rides. Immediate Gold Star family members receive complimentary reserved transportation. To receive either, contact the Company before making a reservation to obtain a discount code, which is entered in the My Wallet section of the rider app. Gold Star family eligibility must be established with the Company by phone in advance. Veterans must present government-issued proof of veteran status to the Driver when entering the vehicle, such as a VA-issued ID, a military retiree ID, or a driver license with a veteran designation. A Rider who books at the Veteran rate and does not present it agrees that the full fare will be charged to the payment method on file.

Changes before pickup. To change a pickup time, pickup location, or destination, contact the Company or cancel and re-book in the app. A cancellation made only to re-book the same trip with changes is not subject to a cancellation charge (see Section 11). The fare will be re-quoted for the new trip.

Added stops. A trip cannot be edited in the app once it is under way. A Rider may ask the Driver for an added stop. Approval is at the Driver’s discretion and depends on whether the Driver’s schedule allows it. The stop must be generally along the route to the original drop-off location. Added stops are billed at $5 per 5-minute window, to a maximum of two windows (10 minutes). After 10 minutes, wait-time rates apply and the Driver may continue to the original destination. The Driver adds the charge to the fare at the end of the ride.

10. Wait Time Policy

Complimentary wait time is included with every ride:

Airport pickups: 60 minutes, measured from the flight’s actual landing time. Flights are tracked, and a delayed flight does not use up complimentary time.
All other pickups: 15 minutes, measured from the scheduled pickup time.

After the complimentary period, wait time is billed in 15-minute increments, or any part of one, at the rate for the vehicle class. Rates are the same at any hour. Wait-time charges are charged to the payment method on file.

Vehicle class	Per 15-minute increment
Comfort	$20
Executive Van	$25
Executive SUV	$32
Executive Sprinter	$47

If the Rider has not arrived and has not arranged for the Driver to keep waiting, the Driver may be released 45 minutes after the scheduled pickup time, or for airport pickups 60 minutes after the complimentary period ends. A released ride is treated as a no-show under Section 11.

Flight delays and cancellations. If a flight is delayed by more than 60 minutes or is cancelled, contact the Company as soon as possible. We will make every reasonable effort to meet the new arrival time, but the ride may need to be rescheduled if the Driver is committed to another reservation. No cancellation charge applies to a ride rescheduled because of a flight delay or cancellation.

11. Cancellation & No-Show Policy

Cancellations. A reservation may be cancelled without charge within 5 minutes of Driver acceptance. After that, a cancellation fee applies: Comfort $15, Executive SUV $25, Executive Sprinter $40. A cancellation made less than 2 hours before the scheduled pickup (24 hours for Executive Sprinter and charter reservations) is charged 50% of the quoted fare, less any cancellation fee already charged. The Company may waive or reduce any cancellation charge in its sole discretion.

Rescheduling and changes. Rescheduling is always free. To move a reservation to a different date or time, or to change the pickup location or destination, cancel and re-book in the app or contact the Company. The app cannot tell a change from a cancellation, so a cancellation fee may be charged automatically. Contact us and it will be refunded in full once the new reservation is confirmed. The fare for the new reservation is the price shown for the new trip.

No-shows. Once the Driver has arrived, the ride can no longer be cancelled. A no-show occurs when the Rider fails to appear and the Driver is released under Section 10. A no-show is charged the full fare. Wait-time charges are not added on top of a no-show charge.

Excessive cancellations or no-shows may result in account suspension.

Cancellations initiated by a Driver under Section 8 are governed by that Section.

12. If the Car Doesn’t Arrive

If your Driver does not arrive, contact Guardian Transport & Courier immediately by phone at (615) 982-1004. Having your name and scheduled pickup time ready helps expedite assistance.

13. Lost & Found

Drivers assist with loading and unloading baggage as needed.
Riders are responsible for their belongings.
Items found must be given to the Driver.
Found items are held for 30 days. Items not claimed within 30 days may be turned over to local law enforcement, donated, or disposed of.

14. Payment Terms

Payment is processed securely through the Platform using the payment card on file. Approved business accounts may be invoiced instead. Invoices are payable within 14 or 30 days of the invoice date, as approved by the Company in its sole discretion for each account, and the account holder is responsible for all charges incurred by its authorized riders.

By reserving a ride or otherwise doing business with the Company, Riders authorize the Company to charge the payment method on file for:

The fare shown at booking for the ride selected. Gratuity is not accepted.
Waiting time
Added stops
Cleaning or damage fees
Cancellation and no-show charges

Wait time and added stops are added by the Driver at the end of the ride. Other charges under these Terms may be made to the payment method on file after the ride.

Refunds are issued to the original payment method.

15. Conduct & Safety

The following are strictly prohibited in any Guardian Transport & Courier vehicle:

Threatening, abusive, or disruptive behavior
Harassment of any kind
Any controlled substance or drug paraphernalia possessed, used, or transported in violation of Tennessee or federal law, including marijuana and any cannabis or hemp-derived product unlawful under either. Medication lawfully prescribed to the person carrying it is permitted.
Weapons prohibited by any laws applicable in the geographic location where the ride occurs
Smoking or vaping of any kind
Use of chewing tobacco, dip, snuff, tobacco or nicotine pouches, or any other smokeless tobacco or nicotine product
Consuming alcohol or possessing an open container of alcohol. This is prohibited in all vehicles as a matter of Company policy, regardless of whether state or local law would otherwise permit it. This policy protects the safety of our Drivers and Riders and keeps our vehicles clean for everyone. Guardian serves professionals and families. We are not a party bus. Sealed, unopened containers may be transported. Riders must remove all containers when exiting.
Eating or drinking without Driver approval, other than bottled water provided by the Company
Interfering with Driver operations
Any unlawful or unsafe behavior

Firearms. Guardian Transport & Courier strongly supports the Second Amendment, and our vehicles are not gun-free zones. Drivers and Riders who may lawfully carry a handgun may do so for their personal safety. Long guns are not permitted. A handgun must remain holstered or secured in its holster, purse, bag, or other carrying device for the entire ride and may not be displayed, handled, or brandished. As Tennessee law provides, a handgun may not be carried by anyone under the influence of alcohol or drugs. Carrying remains subject to all applicable law, including restrictions at airports, federal facilities, and other restricted locations.

Consequences of violations. A violation of this Section may result in any or all of the following:

The Driver may end the ride at a safe, lawful location under Section 8. The full fare is owed and nothing is refunded.
Smoking, vaping, or smokeless tobacco: a $250 minimum, or the actual professional cleaning and odor-removal invoice, whichever is greater.
Alcohol or other spills requiring professional cleaning: a $150 minimum, or the actual invoice, whichever is greater.
Biohazard cleanup (vomit or bodily fluids): a $300 minimum, or the actual invoice, whichever is greater.
If the vehicle must be removed from service, the Rider is responsible for the Company’s reasonable lost revenue for the period the vehicle is out of service, determined by the Company in good faith based on bookings actually lost or the vehicle’s standard rates.
The Company may, in its sole discretion, suspend or permanently terminate the Rider’s account and refuse all future service.
Threats, assault, controlled substances, or prohibited weapons may be reported to law enforcement, and the Company will cooperate fully with any investigation and prosecution. Nothing in these Terms limits the right of any Driver to protect themselves or others as permitted by Tennessee law and any other applicable law.

16. Insurance & Liability

Every trip is covered by auto liability insurance that includes coverage for transporting passengers for hire, maintained by the Company or, for an approved Driver-owned vehicle, by the Driver. Contractor Drivers must carry the commercial insurance required by Tennessee law. All Drivers must carry insurance as required by Tennessee law.

For personal injury or property damage:

Claims arising from a trip should be reported to the Company, which will direct the claim to the responsible insurer.
For a trip provided by a contractor Driver, claims are filed with that Driver’s insurance provider, and Guardian Transport & Courier will assist in identifying the insurer.

We will make every reasonable effort to get you to your destination safely and on time. Even so, Guardian Transport & Courier is not liable for:

Lost income
Missed appointments or flights
Indirect, consequential, or third-party damages
Delays caused by traffic, weather, or Driver conduct
Any trip declined, cancelled, or ended by a Driver under Section 8

Users must mitigate their own damages.

17. Platform Availability & Disclaimer

The Platform is provided “as is” and “as available.”

We do not guarantee:

Continuous, uninterrupted, or error-free service
Availability of Drivers at all times
The performance, conduct, or reliability of Riders or Drivers

Guardian Transport & Courier LLC reserves the right to enforce all company standards and policies. If a Rider or Driver violates these Terms, safety requirements, or conduct expectations, we may suspend or permanently terminate their access to the Platform to protect the safety, integrity, and trust of the service.

18. Termination of Accounts

Accounts may be suspended or terminated for:

Violating these Terms
Fraud
Unsafe or unlawful behavior
Abuse toward Riders, Drivers, or staff

The Company may also suspend or terminate any account in its sole discretion, consistent with applicable law.

19. Intellectual Property

All app content, website content, trademarks, graphics, and technology belong to Guardian Transport & Courier LLC. Unauthorized use is prohibited.

20. Privacy

Guardian Transport & Courier collects and uses personal data, including location data, trip details, and payment information, for operational and safety purposes. Data is handled according to our Privacy Policy.

21. Uncontrollable Events (Force Majeure)

We are not responsible for delays or inability to provide service caused by events beyond our control, including but not limited to:

Severe weather
Traffic conditions
Natural disasters
Labor disputes
Fuel shortages
Mechanical failures
App or system outages
Government actions or emergencies

These events may prevent normal operation, and Guardian Transport & Courier LLC cannot be held liable for interruptions resulting from such circumstances.

22. Governing Law & Arbitration

These Terms are governed by the laws of the State of Tennessee.

Disputes shall be resolved through binding arbitration in the State of Tennessee under American Arbitration Association rules, at a location determined under those rules.

Users waive the right to a jury trial.

23. Changes to These Terms

We may update or modify these Terms at any time. Updates take effect immediately upon posting. Continued use of the Platform constitutes acceptance.

24. Contact Information

Guardian Transport & Courier LLC

Email: support@guardiantc.org

Phone: (615) 982-1004

Website: guardiantc.org